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How We Handle Your Information

We collect and process personal data when you open an account, deposit via bKash, Nagad or Rocket, and use our live casino tables, slots and sportsbook. This policy sets out what we gather, why we need it, and how you control it.

Account registration dataPayment wallet detailsGame session recordsDevice and browser infoSupport chat history
dk win How We Handle Your Information

Data Questions and Access Requests

If you want to see what personal data we hold, request a correction, or ask us to delete your account, reach out through any channel below. We aim to reply within five business days and fulfill valid requests within thirty days where local law requires it.

Live Chat Open the chat bubble in the bottom corner and ask for the data-protection team. An agent will verify your account and walk you through the request form so you receive a copy or confirmation by email.
Email Support Send your request to our support address with your registered mobile number and a brief description of what you need. We will authenticate your identity before sharing any personal information or making changes.
Account Settings Log in, navigate to Profile then Privacy, and toggle marketing preferences or download a summary of your recent transactions and session history. Full data exports require a manual request via chat or email.

Security and Third-Party Sharing

We encrypt personal data in transit using SSL and store payment wallet references in hashed form so even our own staff cannot reverse them to plaintext. Third-party game studios — Pragmatic Play, Evolution, PG Soft — receive only your session token and bet history, not your mobile number or wallet details. We share transaction records with payment processors when you deposit via bKash, Nagad or Rocket, and with our compliance partner if a regulatory authority in an eligible region requests account verification. We never pass data to marketing platforms outside our own email system.

Encrypted Storage

Your password is hashed with bcrypt; wallet references and mobile numbers are encrypted at rest. Database backups are stored in separate infrastructure with access limited to senior operations staff and logged for audit.

Cookie Policy

Essential cookies keep you logged in and remember language preference. Analytics cookies measure page load times and game popularity; you can block them in browser settings without losing access to the lobby, live tables or sportsbook.

Payment Processor Links

When you deposit through bKash, Nagad or Rocket, we send your wallet ID and transaction amount to the gateway provider. They confirm payment and return a receipt code; we do not store your full wallet credentials or PIN.

Your Rights

Where local law grants it, you can request access to your data, ask us to correct mistakes, object to marketing, or request deletion after account closure. Contact support with your registered mobile to start the request; we verify identity before proceeding.

Privacy Policy Questions

We ask for your mobile number, email address, date of birth and chosen password. When you deposit via bKash, Nagad or Rocket we also record the wallet reference and transaction ID to match payments to your account balance.

Yes. Open live chat or email support, verify your identity with your registered mobile, and request a data export. We will send a file listing account details, transaction history, session logs and marketing preferences within thirty days.

Transaction records for bKash, Nagad and Rocket deposits and withdrawals are kept for six years to meet financial-record obligations. After that period we anonymise amounts and wallet references or delete them entirely, depending on regulatory requirements in eligible regions.

Game studios receive your session token and bet history so they can serve live tables and slot rounds, but they do not see your mobile number, email or wallet details. Payment information stays between you, us and the bKash, Nagad or Rocket gateway.

Log in, go to Profile then Preferences, and toggle off promotional messages. You can also click the unsubscribe link at the bottom of any marketing email. Account-related messages — deposit confirmations, withdrawal updates — will still arrive because they are transactional.

We delete personal identifiers like your mobile number and email within ninety days of account closure. Transaction records are anonymised and kept for the required retention period, then removed. If there is an open dispute or security investigation, deletion may be delayed until resolution.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.